dcommerce.io

Order Workflow

How dCommerce captures, validates, progresses, and fulfils wholesale orders across channels.

Order workflow is the path from intent to fulfilment visibility: an order is created, checked against business rules, progressed through confirmation and submission, and updated as shipments are recorded.

Trade customers typically raise orders in the customer portal. Your team reviews and progresses them in the admin console. Other channels - guest storefront, customer mobile app, third-party sync, bulk ingest - feed the same workflow when you enable them.

What this capability covers

  • Creating and managing orders from the admin console and enabled customer channels
  • Applying organisation, pricing, and quantity rules at capture
  • Splitting an order into processing batches when lines need different warehouses, schedules, or fulfilment paths
  • Confirmation and submission steps that prepare clean order data for the back office
  • Fulfilment updates so status stays visible after shipment

Exact steps vary by how you deploy dCommerce - including whether an ERP is connected - but the intent is the same: orders should be structured and validated before they become costly to correct downstream.

You do not need ERP integration to run this workflow. Without an ERP, orders stay in the admin console. With ERP integration, validated orders can be submitted to the system of record and fulfilment updates can flow back.

Why it matters

Wholesale orders are rarely a single simple basket. Batches, ship-to details, contract prices, and minimum order quantities all need to be right early. Centralising that workflow reduces re-keying, email chasing, and back-office exceptions.

Notifications and documents

As orders move through the workflow, dCommerce can keep buyers and contacts informed without manual follow-up.

  • Order confirmations - notifications when an order is raised, so contacts on the organisation know it has been received
  • Status updates - notifications when an order is completed or cancelled
  • Documents - PDFs can be attached to key notifications (for example order confirmation or completion)
  • Secure links - where appropriate, recipients can access related documents through controlled links without signing in

Exact notification behaviour depends on how you operate and which channels are enabled. The intent is fewer “where is my order?” calls and a clearer paper trail for both sides.

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