Order
What an order is in dCommerce - the commercial request that moves from capture through fulfilment.
An order is a commercial request to supply products for a customer organisation. It collects lines, pricing, shipping context, and status as the request moves through your process.
In summary
An order is the working record of “what this customer wants, under which terms, and where it stands.” In B2B flows, a single order may be split into batches when lines need different warehouses, delivery schedules, or processing paths - still under one customer request.
Order items (lines) reference products, quantities, and prices. Workflow steps such as confirmation and submission prepare the order for the back office. ERP integration is optional - without it, the order stays in the admin console.
How it connects
- Belongs to an organisation
- Associated with a contact - that person does not need sign-in access
- Lines reference products and resolved product pricing
- Shipments update fulfilment progress
- Capability detail: Order Workflow
Related
- Channel: ERP Integration
- Channel: Customer Portal