dcommerce.io

Multi-Channel Case Study

A heavy-goods producer needed production operators to see a live order schedule on tablets. dCommerce digitised MYOB AccountRight order data into a secure, read-only dashboard - with a front-office feedback loop - on the Multi-Channel plan.

Overview

Industry context: Regional heavy-goods manufacturing with a mix of custom-to-order work and recurring contracts.

Legacy process: Manual extraction from MYOB AccountRight into Excel, followed by printed schedules handed to production operators.

Objective: Give the production floor real-time schedule visibility on tablets - without extra MYOB licences or exposing financial data.

Solution framework: A unidirectional, OAuth 2.0–secured polling integration with the MYOB AccountRight API, feeding a cloud-hosted, read-only order dashboard with limited status feedback for the front office.

Challenge

The client manufactures a wide range of heavy goods. Some lines are built to order; others run on recurring contracts. Either way, fulfilment depends on a production schedule that can change as soon as a sales invoice is cleared or an urgent request lands.

All incoming orders were processed centrally in MYOB AccountRight. Production, packing, and loading teams needed that schedule in near real time - but they could not work inside MYOB itself.

To bridge the gap, an administrator extracted active order data into a spreadsheet, formatted a basic schedule, printed copies, and walked them out to the floor. When an order changed, the whole cycle started again. Hours were lost to administration, and outdated printouts often remained in circulation - driving overruns, inefficiency, and delays on custom batches.

Key considerations:

Data security and access: Giving production staff direct MYOB access was not viable. Licence cost, system complexity, and the risk of exposing financial data ruled it out.

Administrative burden: Every day, staff spent significant time on extraction, formatting, printing, and distribution.

Scheduling latency: Operators frequently worked from yesterday’s paper. The business needed a single, trusted view of what was live - updated as soon as the front office cleared an invoice.

Solution

The business needed a platform that could automatically ingest sales-order data from MYOB and present a live production schedule on tablets used by operators.

dCommerce was deployed as a cloud-hosted middle tier: a secure, one-way integration from MYOB AccountRight into an order dashboard built for the production team. The platform connects via an OAuth 2.0 layer and uses standard MYOB API endpoints to retrieve entered order and invoice data.

A notable technical constraint was volume and timing. Multiple orders and invoices were created and updated daily, and production needed visibility shortly after data hit MYOB. The MYOB subscription also enforces fixed API rate limits - so a naive polling loop risked quota exhaustion and sync failures. The integration therefore uses dynamic throttling:

Business-hours gearing: Synchronisations are weighted toward active business hours, when schedule changes matter most.

Adaptive synchronisation frequency: Polling frequency is calculated from remaining daily API quota and the volume of active orders, rather than running a fixed loop.

Payload minimisation: The system tracks whether data has changed. Only new or updated orders trigger detailed requests, preserving API quota.

At the client’s request, synchronisation remains strictly one-way and read-only so MYOB stays the sole system of administrative data entry. Production operators can see the schedule - not accounting data.

To close the operational loop, the production team can update a controlled subset of status fields in the dashboard. Those updates are not written back to MYOB, but they are visible to the front office - giving customer service a live view of packing and delivery progress when customers call.

Benefits

Automating schedule distribution removed the paper bottleneck between sales clearing and production action. Operators work from one live view; the front office can answer delivery questions without chasing the floor; and MYOB remains protected as the financial system of record.

Real-time schedule visibility: Production teams and heavy-equipment operators use tablets to view the live order schedule, which updates as sales invoices are cleared by the front office.

Front-office feedback loop: Customer service can see production status - something the paper process never supported - improving response times on delivery queries.

Lower administrative overhead: Exporting, formatting, printing, and hand-delivering schedules are no longer part of the daily routine.

Accounting security maintained: Operators see orders and delivery context only. There is no requirement for floor staff to access the financial system, and no need for additional MYOB licences on the plant floor.

Managed cloud infrastructure: The integration runs as a fully managed, hosted service - delivering stable synchronisation without adding dedicated IT headcount to maintain the bridge.

A clearer business case for Multi-Channel: The plan’s third-party synchronisation capability turned an existing MYOB investment into a shop-floor channel - without forcing ERP access, custom MYOB development, or a disruptive systems replacement.


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